Refund & Return policy

Thank you for shopping at harrylulu.com. We are committed to offering quality products and reliable customer service. Please review our return, exchange, and refund policy below.

Return & Exchange Window

We accept return and exchange requests within 30 days of receiving your order. Requests submitted after this period will not be accepted.

Return Eligibility

To qualify for a return or exchange, items must meet the following conditions:

• Items must be unused, in their original condition, and returned with their original packaging.

• Items that have been damaged, altered, or are no longer suitable for resale are not eligible for return.

• A valid receipt or proof of purchase is required.

How to Request a Return

To initiate a return or exchange, please contact us at support@harrylulu.com and provide the following information:

• Your order number

• The reason for your return or exchange

• Relevant photos or videos of the product

Our customer service team will review your request and provide return instructions once approved.

Please note: Returns sent without prior authorization will not be accepted.

Return Shipping Costs

• Customer-Initiated Returns: Customers are responsible for return shipping costs. Shipping fees vary depending on the courier selected and will not be deducted from the refund amount.

• Returns Due to Our Error: If you receive a damaged or incorrect item, return shipping will be provided at no cost to you.

Damaged or Defective Items

Please inspect your order upon delivery. If you discover any damage or defects, contact us within 48–72 hours of receiving your order.

We may request photos or videos to help assess the issue and arrange an appropriate resolution as quickly as possible.

Exchanges

If you would like to exchange an item, please indicate this when submitting your return request.

All exchanges are subject to product availability.

Order Cancellations

Orders may be canceled before they have been shipped or processed for fulfillment.

As order processing begins promptly after purchase, cancellation requests should be submitted as soon as possible.

Once an order has been shipped, it can no longer be canceled. However, you may request a return after delivery in accordance with this policy.

If you have any questions regarding your order, please contact our customer service team with your order details.

Incorrect Items

If you receive an incorrect product, please contact our customer service team.

You may choose to:

• Keep the incorrect item and receive a partial refund.

• Request the correct item. Once we receive the returned product, we will arrange shipment of the correct item or issue a full refund.

Refund Processing

Once your returned item has been received and inspected, we will notify you of the refund approval status.

If approved, your refund will be issued to your original payment method within 5–7 business days.

Please note that your bank or card issuer may require additional time to process and reflect the refund in your account.

If you have not received your refund more than 7 business days after approval, please contact us at support@harrylulu.com for assistance.

Return Address

Please do not send returned items directly to our company address unless specifically instructed.

The appropriate return shipping address and instructions will be provided by our customer service team once your return request has been approved.

Contact Information

For any questions regarding returns, exchanges, refunds, or order-related concerns, please contact us using the details below.